Customer Account Handler

  • Location
    Newbury, Berkshire
  • Salary
    £14.00/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-062022-260170
  • Category
    Sales & Retail - Customer Service Executive

Adecco Newbury are currently supporting a large company based in Newbury. We are seeking a skilled Customer Account Handler to join their growing team. You must be happy dealing with customers via the phone and email, working as part of a team or independently and have the ability to offer a high level of customer service.


Working hours: Monday-Thursday 8:00-17:00 and Friday 08:00-13:00


Pay rate: £14ph


Plenty of on site parking


General and Task Management



  • Accurate and timely entry of orders onto the order management system, with attention to lead times, shipping dates and quantities.

  • Liaise with customers to confirm orders and keep them informed of progress as appropriate. Provide a link with other departments where necessary regarding proof of delivery and quality concerns expressed by the customer.

  • Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately

  • Proactively inform customers of order / shipment discrepancies.

  • Ensure any customer impacting issues are escalated in a timely and effective way.

  • Build and maintain effective working relationships with key customers to constantly improve information flow.

  • Maintain accurate and up to date customer profiles.

  • Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.

  • Promote a co-ordinated approach within the Order Management team and provide cover for other team members in their absence.

  • Any other duties that can be allocated by Manager

  • Keep up to date with Customer Specific Requirements (CSR) In Line with the Skills Matrix



General and Task Management



  • Accurate and timely entry of orders onto the order management system, with attention to lead times, shipping dates and quantities.

  • Liaise with customers to confirm orders and keep them informed of progress as appropriate. Provide a link with other departments where necessary regarding proof of delivery and quality concerns expressed by the customer.

  • Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately

  • Proactively inform customers of order / shipment discrepancies.

  • Ensure any customer impacting issues are escalated in a timely and effective way.

  • Build and maintain effective working relationships with key customers to constantly improve information flow.

  • Maintain accurate and up to date customer profiles.

  • Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.

  • Promote a co-ordinated approach within the Order Management team and provide cover for other team members in their absence.

  • Any other duties that can be allocated by Manager

  • Keep up to date with Customer Specific Requirements (CSR) In Line with the Skills Matrix


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Cody Stevens