Customer Account Manager

  • Location
    Evesham, Worcestershire
  • Job type
    Permanent
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference
    JN-022021-166254




Are you an excellent communicator with the ability to build and maintain relationships?


Do you possess the ability to maintain composure and remain professional whilst under pressure?


Can you manage your time and people effectively?


Then this could be the role for you….


Our client: a rapidly expanding company and an Industry leader in Engineered products is looking to recruit a Customer Account Manager. Ideally from an Engineering/Technical or Manufacturing background, your role will pay a pivotal part in managing and looking after an existing global client base.


The position will be split between the Aftersales and the Warranty side of the business. Most of your time will consist of managing and maintaining existing client relationships. A smaller part of your role will involve making sure that end customers are supported with replacement products in line with customer expectations and per contractual obligations.



Key tasks are as follows:



· Manage and maintain the Aftermarket process and all-encompassing standard operating procedures including, but not limited to, customer enquiries,


· Liaise with worldwide suppliers to ensure product failures are reported, evaluated and compensated fairly, reducing company losses from warranty issues.


· Warranty claims and non-conforming product recall.


· Identify, develop and grow aftermarket and parts sales business.


· Management of customer after sales and parts forecasts to support procurement.


· Develop and maintain external warranty agreements in conjunction with sales and purchasing.


· Support Quality team in recovery of warranty costs from suppliers.


· To work closely with internal departments to provide the business with relevant customer feedback


· Drive continuous product improvement.


· Create monthly aftermarket sales reports and warranty metrics for board level review.


· Support sister companies within the group where appropriate to ensure customers are supported globally as well as from UK headquarters.


· Occasional domestic and international travel.



The Candidate



· Experience within a technical, engineering or manufacturing background would be beneficial.


· Customer facing experience essential.


· Knowledge of SAGE200 desirable although training will be provided.


· Computer literate, especially good experience with Microsoft Excel as this will play an important part in your role.


· Strong commercial acumen.


· A basic understanding of ISO9001:2015 and job relevant processes. internally and externally.



Hours: 8.00am - 5.00pm Monday to Thursday and 8.00am to 3.30pm on a Friday.


Holidays: 20 Days rising to 25 (1 day a year)


This is a fantastic opportunity for someone who wouldlove to work for an amazing and expanding company, if this role is of interest to you then please contact Gemma at Adecco today to discuss in more detail!





Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Gemma Partridge