Customer Account Manager

  • Location
    Oldham, Manchester
  • Salary
    £25,000.00/Year
  • Category
    Sales & Retail - Sales, Retail and Customer Service
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-092021-207485

Customer Account Manager





Job Purpose


To achieve sales and delinquency targets whilst providing positive customer outcomes in line with the requirements of the Company, the FCA and other regulatory organisations.




Key Responsibilities



  • To identify and develop existing customer base of the

  • To ensure all administrative and audit procedures are complied

  • To sell company

  • To maximize business opportunity development

  • To progress within branch/company

  • Train, coach and motivate branch

  • Ensuring Compliance with the requirements of the Company, the FCA and other regulatory

  • Achieve all sales targets as defined by

  • Greet customers in person and/or by phone.

  • Receive customer payments in person, by post and balance cash

  • Complete daily

  • Generate business through quality customer

  • Explain services and products to customers and analyze customer suitability for

  • Prepare and process loan

  • Ensure all customer documentation is accurate and up to date at all

  • Maintain an efficient and organized branch filing

  • Actively work collection routes and collect overdue payments over the telephone and in person.

  • Conduct on-going business

  • Participate in Branch/Company training

  • To assist the branch manager with training/coaching of new team

  • To develop detailed knowledge of both financial products and company's standard

  • Adhere to the Core Values of ELL including Outstanding Customer Service and ELL's TCF



The Benefits:




  • Salary £25k.

  • Central Oldham Location.

  • Fantastic Training Opportunities.

  • Extensive company benefits.

  • 22 days holiday + Bank Holidays.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joshua Heal