Customer Account Manager

  • Location
    Warrington, Cheshire
  • Salary
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Executive Assistant

Based in East Warrington, Adecco are recruiting on behalf of our national manufacturing client who are looking for a Customer Account Manager to join their team on a permanent basis.

This is a full time permanent position with flexible/remote working available.


Key Roles and Responsibilities:

  • Dedicated customer orientated role ensuring any internal communication is routed through you

  • Respond to customer enquiries via telephone and e-mail meeting KPI measures

  • Resolve escalated enquires to ensure a resolution can be achieved in an orderly timescale

  • Keeping customers informed of order delays and garment faults channelled through Supply Chain team

  • Ensure customer data is accurate and up to date at all times

  • Identify and continuously monitor dormant and 'dead stocks' and liaise with Area Sales Manager on how to handle this

  • Continuously build and maintain internal and external customer relationships

  • Ensure customer samples and contracts are sent out correctly and internal procedures are followed on receipt of the signed contract

  • To create and maintain our customer specific product range information on the web page and IT platforms

  • Attend regular meetings with the Area Sales Manager to understand and deliver the needs of your customer account base

The Ideal Candidate will:

  • Be self motivated

  • Customer focused/ Customer orientated

  • Willingness to interact with customers at every opportunity

  • Enthusiastic with a ''Can Do'' attitude

  • Ability to work under pressure and meet tight deadlines (due to being a seasonal business)

  • Strong organisation skills

  • Excellent communication skills

  • Well organised with excellent time management skills

  • Microsoft word and excel knowledge


If you're a Customer Account Manager seeking a new permanent challenge, apply directly today or call 01925401580!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Grennan