Customer Account Manager

  • Location
    Wigan, Manchester
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    HR, Sales and Management - Account Management

Customer Account Manager


10am-6pm (Must be able to work on a Saturday if required)

On behalf of our client we are looking to recruit for a Customer Account Manager to join there expanding team.

Our client is looking for someone from either a call centre or sales background and must be able to work to targets.

Main Duties and Responsibilities

* Achieve all sales targets as defined by Manager.

* Greet customers by phone/Email.

* Receive customer payments.

* Complete daily audit and reporting.

* Generate business through quality customer service.

* Explain services and products to customers and analyse customer suitability for products.

* Prepare and process loan applications.

* Ensure all customer documentation is accurate and up to date at all times.

* Maintain an efficient and organised duo filing system including scanning.

* Actively work collection routes and collect overdue payments over the telephone.

* Conduct on-going business development.

* Participate in Branch/Company training programmes.

* To assist the manager with training/coaching of new team members.

* To develop detailed knowledge of both financial products and company's standard procedures.

* Adhere to the Core Values of ELL including Outstanding Customer Service and ELL's TCF policy.

Specific Requirements

* Desire to work in a sales and consumer-orientated organisation.

* Basic literacy and numerical skills, GCSE level.

* Some keyboard skills.

* Good oral and written communication skills.

* Flexible to working hours.

* Ability and desire to learn and progress within company.

* Active team player.

* Desire to assist with exceeding financial goals in order to maximise maximum bonus earnings potential.

* Self motivated.

* Full driving licence to enable travel to and from possible different work/customer locations.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebecca Fox