Customer Accounts Advisor - Collections

  • Location
    Redhill, Surrey
  • Salary
    £22,000.00/Year
  • Category
    Banking & Financial Services - Client Services
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    JN-112020-154198

Want to work for an award winning company? My client is looking for Collections professionals to join their team in central Redhill. This is a great opportunity to join a company that offers full training and progression opportunities.


Primary purpose of the role:


To ensure that all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. To provide a high standard of service to the client and promote maximum recoveries through effective account management.


To support the Customer Accounts Team and Supervisor when required to do so


Main responsibilities:



  • Management of customer accounts, ensuring arrears management complies with all regulatory and collections policy.

  • Liaise with internal departments and external third parties e.g. Citizens Advice Bureaus, customer guarantor etc. to ensure repayment of arrears.

  • Achieve set targets and work as part of the team to fulfil client service level agreements and key performance indicators.

  • Help prepare monthly MI and statistics.

  • To assist in the following areas:

  • General Collections

  • Fleet Collections

  • General Administration

  • Manage all queries and complaints.

  • Ensure accounts have been fully worked in line with general collections and End of Contract procedure prior to transfer to Recoveries.

  • Ensure all TCF and Forbearance policies and principles are respected at all times.

  • Ensure that any operational issues/failings are reported immediately.

  • To work within targets and objectives set by the Customer Accounts Supervisor.


Previous experience within customer service and collections is required. Interested? The contact us now!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Linda Harding