Customer Adviser

  • Location
    Mansfield, Nottinghamshire
  • Salary
    £17,010.00/Year
  • Category
    Sales & Retail - Customer Services
  • Job type
    Contractor
  • Industry
    Sales and Retail
  • External Reference
    JN-072019-82107

We are currently recruiting for a number of Customer Advisers to start with our client on a Fixed Term Contract for between 4 to 6 months, offering full time hours and a salary of £17,010pa.



Role Overview:


You will be an essential part of a customer service team for a leading global retailer where your priority will be providing a fantastic customer experience helping with a variety of queries from both customers and colleagues.



Responsibilities:



  • Listening to the customer is the first step to be able to provide an excellent service and resolution

  • Problem solve, manage queries and offer solutions with a consideration to how you would want to be treated

  • Support and help colleagues as you will be the first point of contact for any of their queries



How will you do this:



  • Build relationships with the Custome Support Centre team to help each other with customer queries

  • Understand in full the services that the company offers to be able to provide the best advice

  • Be personable and treat each customer as an individual



What we're looking for:



  • Experience using computers and IT systems

  • Great communication skills, both written and verbal

  • Customer service experience of any kind

  • Ability and willingness to handle approximately 70 calls per day

  • Flexibility to work any 5 days out of 7, including Bank Holidays (working hours between 8.30am and 7.00pm)



Benefits:



  • 25 days annual leave (plus Bank Holidays)

  • Staff Discount

  • Competitive company bonus scheme

  • Part-subsidised on site parking



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lisa Crispin