Customer Advisor

  • Location
    Cardiff, Cardiff
  • Salary
  • Category
    Procurement & Supply Chain - Customer Service
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Advisor

Annual Salary: £20,554

Duration: Initially until 31/12/2021 potential for extension/Permanency

Shifts available: ( 8am-4:15pm, 8:45am-5pm, 9:45am-6pm) Monday - Friday

Job Description

If successful at interview, your training will be based full time in our Cardiff Office Callaghan Square, Tresillian Way, Cardiff CF10 5BT, you will be able to move to a mixture of home working and office working once you have demonstrated competency against the role requirements.

This role will be a mixture of working in our Cardiff office and remote working from home. You must be able to travel to the Cardiff office when required and must have a suitable space in your home where you can work uninterrupted, with a strong internet connection.

� Identify and understand customer needs to provide a consistently high-quality service and effectively cross-sell products and services to enhance the customer experience and increase their retention.

� Deliver great customer experiences on inbound and outbound calls, as well as in writing - with excellent spelling and grammar.

� Contribute to deliver objectives to agreed business targets (including sales growth, quality and compliance)

� Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries to deliver customer value at first point of contact.

� Effectively diagnose, investigate, and resolve routine customer complaints to ensure delivery of an efficient and effective service to the customer; escalate any queries or complaints to the relevant team to ensure they are handled and resolved in a timely manner.

� Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.

� Deliver customer outcomes that meet our values and our commitment to treating customers fairly.

� Operate customer related information systems to the required standard to maintain accurate and secure records.

� Understand and adhere to the company and department standards, policies and procedures.

� Create a safe environment with the aim of achieving a zero-incident workspace and ensuring that teams take responsibility for themselves and each other.

� Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.

� Identify and promote through local initiatives ideas that improve customer and colleague's experience, escalating as appropriate.


  • Strong Customer Service Experience

  • SAP Experience preferable

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Darian Forsyth