Customer Advisor - Permanent

  • Location
    Blaydon-On-Tyne, Tyne And Wear
  • Salary
    £ 19011 - £ 24714 / Year
  • Category
    Sales & Retail - Customer Contact
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Sales Advisor

Pay - £24,714 (£19,011 Basic + OTE)

Duration - Permanent

Hours - 37.5hrs

Shift patterns - Only 1 weekend in 4

Training - 4 weeks training provided, 8-4 Mon - Friday

Location - Cobalt Business Park, Silver Fox Way, Newcastle upon Tyne, NE27 0QJ

We have an exciting opportunity working with one of the UKs popular telecommunications company. This organisation has also been rated one the top largest companies to work for.

Previous customer service or sales experience is desirable but not essential as long as you have the ability and confidence to be on the phone talking to customers.

We'll give you all the training you need. When you start, you'll get up to 12 weeks training on our products and services, systems and processes, and handling real customer calls. You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game.

You'll have the opportunity to take advantage of huge range of benefits offered to all colleagues such as friends and family, performance bonuses, incentives, Employee rewards hub with massive savings on products/services you would normally buy and free onsite parking!

We are especially interested in speaking to candidates that have worked within Retail, Hospitality, Events, or any customer facing role, or you are looking to change in your career and want to try something new and exciting then we want to hear from you.

Your main responsibility will be receiving incoming calls from customers who are interested in making changes to their products or packages. Customers may also be interested in speaking to you about added services or what better value deals you may have that will enable them to save money.

To apply for this position, all you require is:

A great attitude, are customer focused and can handle rejection should a customer not wish to use your service. You are good at problem solving and can build rapport with customers easily and enjoy working in a fast-paced environment.

This role suits anyone who feels that they can deliver customer service excellence, can handle customer complaints and is confident to be able to speak to customers about a broad range of products.

The role will be on a rota basis, covering various shift patterns which we'd be delighted to discuss with you. These roles are located at Doxford Park and North Tyneside.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Joel Womsley