Customer Care Administrator

New
  • Location
    Cheltenham, Gloucestershire
  • Salary
    £ 18000 - £ 22000 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052022-252294
  • Category
    Sales & Retail - Customer Service Advisor

Customer Care Administrator



Salary: £ 22,000


Job Types: Full-time, Permanent


Schedule: Monday to Friday 8.00am to 4.30pm or 8.30am to 5.00pm - 30 mins for lunch - these shifts are on a rota



Details


We're looking for a well organised team player with a 'can-do' attitude to join our busy customer care team.


We wire homes for the major national house builders and it's important we respond promptly to calls and enquiries from the customers buying the homes they build. As a customer care administrator, you'll play a key role in making sure we keep our customers happy and deliver the efficient service they've come to expect.

Our customer care team is a vital part of our business and puts us one step ahead of our competitors. If you've got the passion to help us continue exceeding our customers expectations, we'd like to hear from you.


Responsibilities



  • Handle customer care calls, making sure they all get dealt with quickly and that customers receive a first-class service
    * Schedule engineers calendars and daily workloads.
    * Maintain regular contact with customers and builders to develop strong working relationships
    * Generate quotations for chargeable works.
    * Raise invoices and investigate invoice queries
    * General administration


Required Experience


Previous office experience is desirable although not essential as full training will be provided for the right candidate.


Required Skills



  • Impressive communication and organisation skills
    * A great telephone manner, combined with the confidence to pick up the phone and speak to customers, engineers and homeowners
    * Good attention to detail and a conscientious approach
    * Strong IT skills, including Word, Excel and Outlook, along with a knack for picking up new systems quickly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Viorica Manu