Customer Care Advisor

  • Location
    Newbury, Berkshire
  • Salary
    £ 18000 - £ 19000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Permanent
  • Industry
    Transport and Logistics
  • External Reference
    JN-012019-49244

We currently have vacancies for Customer Care Advisors.


Applicants should be self-driven, results orientated, flexible, good communicator, able to work on own initiative, clear focus on producing high quality work.


Exciting opportunity to join a rapidly upcoming and successful company based in Newbury. Our client is looking for a Customer Care Advisor. The shift hours range between Mon- Fri 8am-7pm (standard rate) Sat 9am- 5pm (time and a half) Sun 09.00am - 13.00pm (double time)


Profile


Reliable and committed to role, able to take instruction and to work well as a team or on own initiative. Well presented at all times. Able to communicate at all levels. Good communication, organisational and administrative skills. Able to work extended hours during peak periods as required. Must be adept in use of computer systems.



Applicants should be self-driven, results orientated, flexible, good communicator, able to work on own initiative, clear focus on producing high quality work.



Main areas of responsibility



  • Call Handling within timeframes set out within the KPI's;

  • Action of emails in a prompt manner in timeframes set out within the KPI's;

  • Booking of collections; tracking of collections; within the timeframes set out in the KPI's;

  • Raising tickets in the agreed timeframes set out in the KPI's;

  • Resolving tickets in the agreed timeframes set out in the KPI's;

  • Tracking of consignments;

  • Pass all customer escalations to the Customer Services Manager in a prompt manner;

  • Ensures that the company satisfies both its internal and external customer needs;

  • Pass all customer complaints to the Customer Services Manager in a prompt manner;

  • Communicating courteously with internal and external customers by telephone and email;

  • Keeping up to date with any organisational changes in products or services;




Education and Experience



  • Good level of English & Maths

  • Strong IT skills - Outlook, Word, Excel

  • Strong written and communication skills


Desirable:


Experience in the parcel industry



Key Competencies



  • Must have strong Customer Service Skills

  • Strong Communication skills to liaise with internal and external customers at all levels



Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Jade Sims