Customer Care advisor

  • Location
    Warrington, Cheshire
  • Category
    Transport & Logistics - Transport & Logistics
  • Job type
    Contractor
  • Industry
    Transport and Logistics
  • External Reference
    JN-082019-87870

Call Handling within time frames set out within the KPI's;


* Action of emails in a prompt manner in time frames set out within the KPI's;


* Booking of collections; tracking of collections; within the time frames set out in the KPI's;


* Raising tickets in the agreed time frames set out in the KPI's;


* Resolving tickets in the agreed time frames set out in the KPI's;


* Tracking of consignments;


* Pass all customer escalations to the Customer Services Manager in a prompt manner;


* Ensures that the company satisfies both its internal and external customer needs;


* Pass all customer complaints to the Customer Services Manager in a prompt manner;


* Communicating courteously with internal and external customers by telephone and email;


* Keeping up to date with any organisational changes in products or services;


* All other reasonable requirements as specified by senior management

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Stephanie Hunter