Customer Care Advisors

  • Location
    Newbury, Berkshire
  • Category
    Office and Secretarial - Office and Secretarial
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092019-89964

Exciting opportunity to join a rapidly upcoming and successful company based in Newbury. Our client is looking for Customer Care Advisors to join the team initially on a 3-month fixed term contract with the potential to go permanent. The role is offering a salary of £18,500 and the shift hours range between Mon- Fri 8am-7pm (standard rate) and 1 in 5 Sat 9am- 5pm (time and a half).


The ideal candidate will be available to start on the 14th October and have strong customer service skills, good communication skills, be results driven and computer literate.


Main areas of responsibility:



  • Call Handling within timeframes set out

  • Action of emails in a prompt manner

  • Booking of collections; tracking of collections

  • Raising tickets

  • Resolving tickets

  • Tracking of consignments;

  • Pass all customer escalations to the Customer Services Manager in a prompt manner

  • Ensures that the company satisfies both its internal and external customer needs

  • Pass all customer complaints to the Customer Services Manager

  • Communicating courteously with internal and external customers by telephone and email;

  • Keeping up to date with any organisational changes in products or services.


Do you have experience in a similar role and all the relevant skills? If so, apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.


The ideal candidate will be available to start on the 14th October and have strong customer service skills, good communication skills, be results driven and computer literate.


Main areas of responsibility:



  • Call Handling within timeframes set out

  • Action of emails in a prompt manner

  • Booking of collections; tracking of collections

  • Raising tickets

  • Resolving tickets

  • Tracking of consignments;

  • Pass all customer escalations to the Customer Services Manager in a prompt manner

  • Ensures that the company satisfies both its internal and external customer needs

  • Pass all customer complaints to the Customer Services Manager

  • Communicating courteously with internal and external customers by telephone and email;

  • Keeping up to date with any organisational changes in products or services.


Do you have experience in a similar role and all the relevant skills? If so, apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lucinda Woodley