Customer Care Manager

  • Location
    Swansea, Swansea
  • Category
    Office and Secretarial - Administration Manager
  • Job type
  • Industry
  • External Reference

We're looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Customer Services Manager

As a Customer Services Manager you will be expected to passionately lead, develop and coach a team to deliver a first class customer focused service.

You will have a proven track record of successfully leading a customer service team in a contact centre and significant experience of a high profile customer services role with an understanding of a call centre approach to service delivery of KPI's and methodology.

You must be able to manage all aspects of a customer focused team, including supporting, developing and motivating staff.You will use your excellent verbal, written, presentation, facilitation and IT skills to build positive relationships with customers.

Experience in the housing/ property sector is not essential but would be advantageous

A driving license is required for the role due to location.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jenny Jones