Customer Care Officer

  • Location
    City Of London, Greater London
  • Salary
    £14.50/Hourly
  • Category
    Public Sector - Public Sector
  • Job type
    Contractor
  • Industry
    Transport and Logistics
  • External Reference
    JN-092021-209556

Customer Care Officer


Location: Central London


Salary: £14.50


Contract type: Temporary


Adecco are currently recruiting for a full time Customer Care Officer within the higher education sector. This role is currently for 2 weeks however has the high potential of being extended. You must have own safety boots for this position.


The role of the Customer Care officer is to provide a cost-effective facilities & building-related support service are a designated site or group of buildings, as part of a well organised, effective and co-ordinated team of internal and external support staff.


You will be required to assist the Customer Care Supervisor in dealing with a range of responsibilities on a daily basis, and to be able to monitor and action regular and routine activities, dealing effectively with ant student, visitor and external contractors in an appropriate customer-focused manner.


Job Summary


To carry out tasks in the following areas, under the direction of the Customer Care Supervisor, directly or as part of a team:



  • Post, Courier Service & Goods Inwards

  • Removals, Furniture

  • Driving (Fork lift truck driving*)

  • Reception & Information duties (Post room and 'Goods Inwards')

  • Health and Safety Reporting

  • Other related duties & responsibilities, as instructed



Main Duties and Responsibilities


Post, Courier Service & Goods Inwards



  1. To receive deliveries from the Post Office, couriers, delivery companies, external suppliers & personal callers and to sort for onward internal distribution

  2. Follow goods inwards procedure to record all incoming goods plus all registered, recorded, Data post, or otherwise receipt able mail in order to provide an audit trail for each of them.

  3. To sort outgoing mail according to the class of postage, destination and any special services required.

  4. To weigh and frank all outgoing mail that is for collection by the Post Office

  5. To deliver Data post and courier management service to the University in accordance with agreed policies & procedures.

  6. To operate all post room equipment including franking, fax, personal computers; ability to use University electronic databases & directories to identify staff & students' addresses as necessary.

  7. To answer enquires from staff, students, visitors, external service providers & suppliers - whether by telephone, email, fax or in person; and to respond in an efficient and helpful manner, keeping the Deputy Facilities Manager informed of any significant customer-care issues.

  8. To deliver & collect internal & external post and small packages to/from an agreed set of specific locations on the Southwark campus and other locations operated by LSBU. In accordance with university procedures


Removals & Furniture



  1. To undertake directly the careful moving of furniture relating to teaching, administrative and other activities of the University. This will involve setting out & clearing rooms, the movement of furniture to/from storage facilities and/or removal to a collection point for disposal.

  2. To carry out all duties in accordance with health and safety procedures.

  3. To carry out audits of furniture numbers & condition in both operation areas & stores in all university locations.


If you would like to hear more about this role, please send a copy of your CV. We will contact all shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Cottier