Customer Care Operators - Rail

  • Location
    Reading, Berkshire
  • Category
    Transport & Logistics - Rail Transport
  • Job type
    Temporary contract
  • Industry
    Transport and Logistics
  • External Reference
    ADREDCUST


Adecco UK are currently seeking committed and Safety conscious staff to work as temporary Customer Care Operators at Reading station



Our Customer Care Operators , will provide a First-class service to our customers whilst ensuring their safety at all times.


You will Pro-actively seek to help customers through clear communication who pass through the station whilst effectively managing an increase footfall of people during the festive period.


You will often be the first person and the last person our customers meet on their journey, therefore your role as a Customer Care Operator is vital in upholding the safety and service to all customers. You must be in reasonable fitness, as there is a requirement to use metal ramps for wheelchairs, use manual wheelchairs and luggage trolleys etc, however full training is provided by the client


You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations.


Pay rate: To be discussed at application


Shifts: Monday to Sunday either 9am to 5pm or 11am to 7pm.


Responsibilities:



  • Effectively manage the footfall of customers ensuring the safety of all who pass through them.

  • Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

  • Report any incidents and undertake measures to ensure the safety of the station.

  • Usage of metal ramps for wheelchairs and luggage trolleys

  • Wear uniform and I.D badge which is provided by the client



Candidates applying must have manual handling experience as will be assisting with access ramps.


Please apply your CV as soon as possible as we are recruiting urgently for these positions.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Fern Hillman