Customer Contact Agent

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Transport & Logistics - Rail Transport

Adecco are proud to be working with one of the UKs leading travel operators based in the heart of Sheffield to expand their busy customer service team.

As a Customer Relations Advisor, you will be responsible for resolving queries and complaints to the highest standards and providing exceptional customer service; using the principles of empathy, ownership and action to deliver customer interactions to the highest standard.

The role will include:

� investigating and resolving customer enquiries and complaints

� Handling a high volume of inbound call traffic

� Responding to enquiries and complaints through email

� Using IT systems to log and track information

What we need from you

- Proven experience in a customer facing role, either face-to-face or phone based

- Ability to stay calm under pressure

- Great communication skills on the phone and in writing

- A good level of IT ability and confident in learning new systems

- A passion for delivering excellent customer service.

- A thorough approach with strong attention to detail.

The Details:

- Salary of £20000

- 37.5 hour work week, covering a 7 day rota Mon- Fri between 0800-2100 weekends 0800-2300

- Working 100% from the office


- Subsidised local parking

- Significant discounts on local and national public transport

- Up to 5 weeks holiday (plus Public Holidays)

- Discounts at a variety of UK retailers

- Working in the heart of the town in a newly fitted office

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Mohammed Altafi