Customer Contact Agent

  • Location
    Sheffield, South Yorkshire
  • Salary
    £20,000.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-042022-244499
  • Category
    Transport & Logistics - Rail Transport

Adecco are proud to be working with one of the UKs leading travel operators based in the heart of Sheffield to expand their busy customer service team.



As a Customer Relations Advisor, you will be responsible for resolving queries and complaints to the highest standards and providing exceptional customer service; using the principles of empathy, ownership and action to deliver customer interactions to the highest standard.



The role will include:


� investigating and resolving customer enquiries and complaints


� Handling a high volume of inbound call traffic


� Responding to enquiries and complaints through email


� Using IT systems to log and track information



What we need from you


- Proven experience in a customer facing role, either face-to-face or phone based


- Ability to stay calm under pressure


- Great communication skills on the phone and in writing


- A good level of IT ability and confident in learning new systems


- A passion for delivering excellent customer service.


- A thorough approach with strong attention to detail.




The Details:


- Salary of £20000


- 37.5 hour work week, covering a 7 day rota Mon- Fri between 0800-2100 weekends 0800-2300


- Working 100% from the office



Benefits


- Subsidised local parking


- Significant discounts on local and national public transport


- Up to 5 weeks holiday (plus Public Holidays)


- Discounts at a variety of UK retailers


- Working in the heart of the town in a newly fitted office











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy










To speak to a recruitment expert please contact Mohammed Altafi