Customer Contact Centre Advisor

  • Location
    Solihull, West Midlands
  • Salary
    £ 17500 - £ 18000 / Year
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Are you passionate about delivering excellent customer Service ? Do you thrive in a fast paced, target driven environment ? We have some exciting new roles available in our Expanding Customer Services department!

Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.

On a day to day basis you'll speak with a broad range of customers, helping with a range of queries such as amendments,payments and policy information. You will ensure that our customers receive a full and accurate resolution to their enquiry in a friendly and professional manner.

Experience isn't essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us, but ongoing.

Do you see yourself as?

  • Highly PC literate

  • Able to build a rapport with customers

  • Confident telephone manner

  • Self-motivated

  • A problem solver with High attention to detail

What we'll do for you

The successful candidate will be part of a vibrant and sociable Contact Centre, which offers friendly surroundings and excellent training and development opportunities.

We'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You'll receive salary increases at each stage of your development within the role.

We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.

The Company

BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.

So, what are you waiting for? Apply now and join our winning team!

Call centre: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: sophie egan