Customer Contact Manager

  • Location
    Durham, Durham
  • Salary
    £42,521.00/Year
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-022021-164860

Adecco Sunderland has an exciting opportunity to join a well-established company Covering Offices in Durham, Ashington and Bedlington as a Customer Contact Manager on a permanent basis.



The working hours are - Mon-Fri, 37 hours per week


Salary, £41,251 plus Car Allowance



The Role


To plan, coordinate & manage the activities of the customer contact team to maintain & enhance customer relationships & meet organisational & operational objectives identifying & implementing strategies to improve quality of service & productivity. To deliver exceptional services to internal & external customers.



Accountabilities



  • Manage and oversee the delivery of critical front line customer contact & administrative services operating, 24/7 365 days per year.

  • Develop & implement customer contact policies & procedures.

  • Communicate customer contact service standards and achieve performance targets.

  • Direct & manage the customer contact team.

  • Monitor the accuracy of data capture & reporting.

  • Identify & implement strategies to improve quality of service & productivity.

  • Develop staff & manage performance.

  • Assist in the identification, research & development of new services



Adecco UK are an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Kirstie Hudson