Customer Coordinator

  • Location
    Newcastle Upon Tyne, Tyne And Wear
  • Salary
    £ 22000 - £ 25000 / Year
  • Category
    Industrial & Manufacturing and Production - Manufacturing
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

Adecco Newcastle are delighted to represent their client in a search for a driven Customer Accounts Coordinator. The successful candidate must have a desire to be part of a wider organisation, and have exposure to a client base which is global.

We're looking for a candidate who wants a permanent opportunity which can offer longevity, who cares about their own and their employers reputation and nurtures relationships with customers/clients they are directly responsible for.

The is an office based role, not call centre.

You would be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team.

Key Accountabilities:

- To be responsible for the administration of all enquiries including estimating, sales orders, confirmations, forecasting including material demand, works instructions. customer support, call-offs, and other contract information, relating to existing, new and prospective customers

- Skillful planning will be required to maintain customer service and to achieve the key business objective of minimising raw material and finished goods stock holding whilst maintaining continuity of supply.

- To be proactive in dealing with internal and external customers

- To report monthly on key metrics -

- To understand pricing strategies and to contribute and maximise profitability

Key Responsibilities:

- To be the primary contact for customers and ensure that their requirements are fully understood by other departments.

- To deal with all aspects of customer service relating to the customer's needs and requirements, from enquiry through to on-time delivery of a call-off which realises sales revenue for the Company

- Building relationships with customers to provide a high level of customer service and support in order to ensure the continuation and growth of business with that customer.

- To take direction from the Customer Services Team Manager to meet particular needs as they arise.

- To visit customers as appropriate.

- To follow manuals, and SOP's for latest requirements

- Be an active participant in teamwork within the Customer Services team to ensure best practice and standardisation of all work processes.

Skills, Knowledge and Experience:

- Competent in building strong working relationships and understanding with customers and colleagues

- Ability to seek opportunities for improvement in all areas of work

- Ability to use bespoke and Microsoft office systems

- An understanding of packaging specifications including board specifications

- An appreciation of the printing process

- Excellent customer service skills

- Excellent organisation and administrative skills

- Ability to manage multiple projects and prioritise in order to meet deadlines

-Ability to operate under own initiative on a day-to-day basis, satisfying customer service and sales administration requirements

- Be open-minded and responsive to continuous improvement and change

- Ability to work to tight deadlines and to prioritise workload

- Competent in building strong working relationships and understanding with customers and colleagues

- Highly motivated

- Engages and inspires to support a high performing team

If you're thinking about a move to somewhere which can genuinely offer security; please apply today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Hazel saint