Customer Experience Coordinator

  • Location
    Gloucester, Gloucestershire
  • Salary
    £ 9.5 - £ 12 / Hourly
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-052022-256193
  • Category
    Office and Secretarial - Sales Administrator

Customer Experience Coordinator


Start: ASAP


Pay: £22,000-£24,000 per year depending on experience


Location: Quedgeley, Gloucestershire


Hours: Monday-Friday 08:00-17:00


We have a fantastic opportunity for a Customer Experience Coordinator for our client based in Quedgeley. Our client is looking for a candidate who can provide a first-class service, to work within the fast-paced environment and go the extra mile daily!


Along with the team, you will be required to own the customer life cycle from order to delivery, demonstrating account management skills. Liaising with all departments to champion the customer. Through process and procedure, continuously deliver the best customer service possible to the company standard.



Responsibilities/Duties:



  • Responding to Customer Telephone Calls and Emails

  • Sales Order Processing (SOP)

  • Purchase Order Processing (POP)

  • Produce Order Acknowledgements and Follow up

  • Returns Administration

  • Delivery update Calls

  • Production scheduling

  • Logistics, Purchasing and Accounts liaison



Required Skills and attributes:



  • Experience working within a similar role in a customer service/ administrative environment

  • Experience of order processing and updating CRM systems, with working knowledge of Microsoft Office Products (Excel, Outlook, and Word).

  • Excellent attention to detail

  • Ability to organise, prioritise and plan workloads effectively

  • Excellent telephone skills

  • High levels of passion, enthusiasm, and a willingness to learn

  • A "here to help" and "can do" approach to work.


If you are interested, please apply, or call 01242 579890!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kaisha Knott