Customer Experience Executive

  • Location
    Cheadle, Manchester
  • Salary
    £ 21000 - £ 22000 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

Superb opportunity for people passionate about customer service! Our client is looking for a Customer Experience Executive to join their team and help them to continue providing quality service to their customers. Includes excellent benefits such as generous discounts on products, company Bonus Scheme, Health Shield Care Scheme, a beautiful working environment, and free parking.

Location: Cheadle Hulme

Hours: 09.00 - 17.00 Monday - Friday (30 min lunch). Some flexibility is required, and weekend work will be required during busy periods.

Salary: £21,000 (increases to £22,000 after first 6 months)

Key Responsibilities:

  • Liaising directly with customers by telephone, email, Live chat, and direct messaging

  • Respond promptly to customer enquiries/orders

  • Handle and resolve customer complaints and provide feedback to management

  • Obtain and evaluate all relevant information to handle product and service enquiries

  • Process orders, forms, applications, and requests

  • Provide pricing and delivery information

  • Organise work flow to meet customer time frames and set their expectations

  • Direct requests and unresolved issues to the designated resource

  • Keep records of customer interactions and transactions

  • Record details of enquiries, comments, and complaints

  • Record details of actions taken

  • Maintain customer database

  • Build relationships, communicate, and coordinate with internal departments

  • Follow up on customer interactions, identify sales potentials and refer accordingly

  • Provide feedback on the efficiency of the customer service process

  • Be proactive, prioritise daily tasks and manage your workload

  • Communicate effectively with customers

  • Ensure the customer journey is enhanced and the best it can possibly be

Experience and Skills Required:

  • Outstanding communication and interpersonal abilities

  • Excellent organisational skills, being able to multi-task

  • Knowledge and experience using of MS Office and systems

  • Ability to think proactively and independently

  • Minimum of 12 months customer service experience working at a similar position

  • NVQ level 2 in Customer Services preferred but not essential

  • Experience of working in a fast paced environment

If this role interests you - please apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Marley Helme