Customer Experience Executive

  • Location
    Stratford-Upon-Avon, Warwickshire
  • Salary
    £21,500.00/Year
  • Category
    Sales & Retail - Customer Service Executive
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092021-205304

Are you looking for a Customer Service role with a difference then this is the role for you.


Our well established client who offer bespoke products and are specialist's in the design and manufacture for these unique products are looking for a new Customer Experience Executive to join a high performing team.


Working as part of a successful team, reporting to the Customer Experience Manager, your primary role will to be responsible for the end-to-end customer experience, driving efficiency's and standards to improve customer satisfaction as the champion of customer experience.


This is an exciting opportunity for someone who is not only looking to for a job but also to be a part of something special.



Role:



  • Dealing with customer enquires via email, phone, Webchat and also social media

  • Drive positive customer engagement with our products and content

  • Liaise with other departments to consistently improve the customer experience

  • Continuously review and improve customer experience processes and ways of working to drive efficiency


Responsibilities for this role are:



  • Excellent track record of driving continuous KPI improvements through a customer Central approach

  • Excellent communication, influencing and negotiation

  • Ensuring that customers receive the highest level of customer service

  • Self motivated, drive, ambition, and energy



The vision of the company and the personal development opportunity from being part of a high-performing team that is creating noise and movement in our industry, is what will inspire you most. This is an excellent opportunity for someone wanting to make a difference.


This role is Monday to Friday 9.00am - 5.30pm



If this is the role for you the apply today or if you have any questions please contact Nick @ Adecco on 01905 732790


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicholas Badger