Customer Fulfillment Agent

  • Location
    Manchester, Greater Manchester
  • Salary
    £ 18 - £ 19.5 / Hour
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Job Description

The Customer Fulfillment Specialist will be responsible for working collaboratively and cohesively as part of a small team on processing orders from European customers, achieving on-time fulfilment of orders and providing the highest levels of customer service in order to generate repeat business and overall growth

Essential Responsibilities

  • Processing received sales orders achieving SLA's and performance metrics such as same day order acknowledgement

  • Monitoring progress of orders, from receipt of order to delivery, highlighting risks and driving problem solving where items are in delay

  • Working closely with logistics partners to support with generating export documentation and arranging deliveries to the customer

  • Performing regular and ad-hoc analytics (inventory, forecast, availability, supplier capacity)

  • Placing purchase orders on product suppliers where needed

  • Generating and sending customer invoices

  • Responding to customer enquiries and resolving concerns by providing appropriate solutions and following up to ensure the customer is satisfied

  • Monitoring overall customer satisfaction, gathering customer insights and providing feedback to sales and marketing teams.

  • For a pre-defined number of accounts, acting as the proactive sales support for those accounts to highlight products and capabilities and any special pricing or offers that are available

  • Maintaining accurate customer records and sales/fulfilment information and reports for senior managers, marketing and sales teams

Job requirements

We are looking for a dynamic professional who possess entrepreneurial spirit and knows how to serve the customer and work collaboratively within a team

  • Successful completion of a higher education certificate or equivalent experience

  • Strong experience of customer service and order fulfilment in a technical project organization

  • Proficient in utilizing software tools such as MS Office, SAP, SFDC and CRM systems to maximize efficiency and speed of response

  • Deep analytical skills and detailed data driven decision making approach

  • Self-motivated and driven professional, performs well under pressure, has strong organizational, prioritization and problem solving skills

  • Strong team worker with proven ability to work virtually with team members that are not co-located. Able to coach and train new team members.

  • Excellent interpersonal skills, able to drive results through cross-functional level

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Linda Reynolds