Customer Interaction Advisor - RS Components

  • Location
    Corby, Northamptonshire
  • Salary
  • Category
    Sales & Retail - Contact Centre
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Do you want to work for a Global Business based in Corby? Would you like to work in a dynamic, innovative, professional and friendly environment? Do you have passion for delivering an excellent customer service in order to help us become first choice for our customers?

RS Components are recruiting for Customer Interaction Advisers within the Interaction Centre.

The role involves interacting with customers in a fast paced, multi-channel customer service environment, providing a first class customer experience that will build customer loyalty whilst maximising sales opportunities and seeking new business leads.

Excellent IT skills are required, attention to detail, flexibility in approach and a good telephone manner are all vital to this role.

Following your training in a classroom environment, the weekly hours will be 37.50 hours per week, planned in on a rotating shift system.

The core opening hours are Sunday - Monday 7:00 - 22:30, weekend working is required. You will need to be flexible to work during the opening hours of 7am to 10:30pm

We offer state of the art facilities for our staff including on site Restaurant & Coffee Shop, break out areas and free car parking.

For high performing Advisers, Development opportunities and Permanent Jobs can be applied for when if / when they become available.

This hourly rate of pay is £9.26 per hour.

Your main duties to include:

  • Handling inbound customer enquiries via Telephony

  • Identifying products / components. (Training provided)

  • Cross selling / Upselling where applicable

  • RS Brand ambassador following our Seamless, Personal & Progressive values

  • Booking collections / Returns

  • Complaint Handling

You will have the below skills/experience:

  • Possess strong communication skills - both verbally and written

  • Confident with ability to use own initiative

  • Have a good attention to detail

  • Customer focused

  • IT skills required

  • Ability to adapt to change - demonstrating flexibility

  • Positive mental attitude

  • Working as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Jacky James