Customer Liaison Adviser

  • Location
    Ellesmere Port, Cheshire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

** To contact the new clients and introduce TCS whilst confirming our paperwork is on the way to them.

* To ensure correct and comprehensive documentation is sent to clients.

* To chase paperwork on a regular basis by following a Proclaim driven task list.

* To log standard HUB pack documentation, Identification, Mortgage Offers and Redemption statements.

* To take inbound call queries and make outbound calls relating to all aspects of Remortgage and Transfer of Equity.

* To meet all aspects of call management including call stat targets.

* To be proactive and notify the management of issues requiring attention.

* Updating and maintain case management system with client information.

* Communicate clearly with clients and all third parties professionally and considerately.

* Able to build a good rapport with internal and external stakeholders of the business.

* Uphold a professional, approachable and helpful customer service attitude.

* To manage the expectations of external partners and clients.

* The ability to adapt in line with the business needs and requirements.

* To comply with Anti Money Laundering Guidance issued by the Money Laundering Reporting Officer.

* To be proactive in relation to suggesting ways of automating, streamlining and efficiency savings.

* To attend and pass all relevant training sessions requested by your Line Manager.

* Take part in team meetings to share learning and improve processes.

* Ensure effective communication and implementation of company policies, procedures, plans and principles.

* Have and maintain a positive attitude and flexible approach to your work and your colleagues ensuring the same care and diligence is carried out when working on a colleague's task list as well as your own task list.

* Uphold a professional work ethic.

* Excellent time keeping.

* Demonstrating a 'can do' attitude within the workplace.

* From time to time you may be required to undertaken other activities of a similar nature that fall within capabilities as directed by management.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Lauren King