Customer Order Specialist

  • Location
    Irvine, North Ayrshire
  • Salary
    £ 12.77 - £ 13.77 / Hour
  • Category
    Procurement & Supply Chain - Customer Service
  • Job type
  • Industry
    Procurement and Supply Chain
  • External Reference

Customer Service Specialist to join the team on a temporary 7-month contract ongoing basis. You will be responsible for providing service and support to commercial customers within the EMEA, with a focus on order to cash process for Regional and Growth Accounts.

The successful candidate must have previous experience of working with SAP

Key responsibilities:

- Handling of product orders from checking inventory availability, status of shipment and verify customer pricing
- Process customer return goods for credit and/or replacement
- Manage and resolve customer complaints, escalate requests and unresolved issues to the designated resource
- Ensure accurate records are kept of customer interactions and transactions
- Manage, facilitate and coordinate customer inputs to ensure customer requirements are processed accurately and in a timely manner.
- Engage with key stakeholders and key work partners globally to help you achieve your targets
- Maintain revenue forecast information and open order books regarding your customers.
- Initiate spec change controls
- Arrange and/or participate in teleconferences, email communication and face to face meetings with customers as and when required.

The successful candidate will have previous experience working within a Customer Service and Order Management role within a Manufacturing GMP Environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: William Bowler