Customer Relations Administrator

  • Location
    Manchester, Manchester
  • Salary
    £ 20000 - £ 22000 / Year
  • Category
    Industrial & Manufacturing and Production - Clothing & Fashion
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

Adecco Manchester are proud to be representing a clothing and textiles company based in Manchester to recruit for a new Customer Relations Administrator to join their successful team.

This role will be a core part of the Customer Relations team, offering a fantastic service to their primarily UK based retail customers.

Key duties will include:

  • Full end-to end handling of The Groups retail customers

  • Ensure phone calls are answered promptly and courteously

  • Process orders through The Groups ERP System

  • Deal with customer enquiries and adhoc issues through to completion

  • Liaise with other departments as necessary to successfully complete other aspects of the role

  • Find business development opportunities amongst existing accounts

  • Use The Groups CRM and ERP systems to make daily operations s efficient and productive as possible

  • Capture first-hand data from accounts and provide input into The Groups CRM system

This role will develop into handling key retail clients and business development for the successful candidate.

The ideal candidate:

  • Ability to work proactively and seek commercial opportunities

  • Account Management experience

  • Capable of working under own initiative

  • Ability to work to deadlines and meet targets

  • Experience of utilising ERP and CRM systems

  • Ability to work under pressure and deal with challenging situations and people

  • Strong administration and organisational skills

  • A strong people person

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jessica Brion