Customer Relations Adviser

  • Location
    Redhill, Surrey
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Administrator

Why apply for this role?
For our customers who have raised a complaint or issue, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too to get to the bottom of their complaint. This role is so rewarding as you are able to assist a customer with a simple complaint or be required to handle a more complex situation, whilst protecting their information through our GDPR and data protection guidelines. This is a varied and interactive role where no two days are the same. You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

What you'll be doing

  • Ensure exceptional customer service is provided to complainants

  • Adhere to company complaints policies & procedures * Acknowledging, drafting, and sending out complaints promptly written and verbally

  • Responding to all complaints within set time limits, systematically and fairly

  • Resolving customers' queries within agreed authority

  • Investigating the cause of individual complaints

  • Gathering information from relevant departments

  • Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately, and clearly

To apply for this role please give us a call on 01737222536.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Louise Sales