Customer Relations Manager

  • Location
    Chester Le Street, Durham
  • Salary
    £ 18000 - £ 21000 / Year
  • Category
    Accountancy & Finance - Credit Control
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Adecco Sunderland has an exciting opportunity to join a well-established company based in Chester le Street as a Relationship Manager on a permanent basis.

The working hours are - Mon-Fri 2 shift pattern of either 9-5 or 10-6 with Some Saturday morning overtime shifts available.

Salary £18,000 to £21,000 plus monthly bonus

The Role

To effectively manage customer accounts that have fallen into arrears & maintain all other accounts with a high level of customer service. Effectively communicating with customers to offer tailored solutions to achieve affordable outcomes which are in line with regulatory guidelines & Company policies & procedures. The Customer Relationship Manager will work within a team to positively contribute to the delivery of departmental and business key performance objectives. The job holder will be required to comply with the individual conduct rules and meet the Company's fit and proper standards, which will be assessed on a regular basis.

The ideal candidate will have:

  • An excellent telephone manner

  • The ability to work under pressure

  • Experience within a similar industry

  • Effectively listen and demonstrate empathy

  • FCA aware

  • The ability to work well as part of a team and on your own

Adecco UK are an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Kirstie Hudson