Customer Relationship Manager

  • Location
    Tewkesbury, Gloucestershire
  • Salary
    £ 42000 - £ 460000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Office Manager

We are looking for a Customer Relationship Manager on behalf of our well-established client. This is an excellent opportunity for a driven, hard-working, and results-focused individual who can provide strategic leadership and direction for the delivery of Exceptional Customer Service by a "World Class" Customer Service team.

This role would ideally suit a candidate with a background in Manufacturing but is not a necessity. If you have experience with international customer service and shipping experience, can demonstrate a positive attitude, can inspire your team to maintain a high level of customer service; then this could be for you!

You will act as a as primary point of contact for UK Customer Services departments both internally and externally. Facilitate the delivery of goods or services to customers, train, develop and mentor the team, mitigate customer issues and oversee resolution of customer concerns as well as proactively identify opportunities to automate or streamline processes.

Other Key Tasks are as follows:

  • Analyse KPI data, use excel for reporting

  • Monitor budgets

  • Manage holiday requests

  • Monitor customer satisfaction surveys

  • Approve expenses and invoices, help clarify pricing and cost issues

  • Plan and develop initiatives

  • Keep the team updated with new products and services

If you would like to know more about this amazing opportunity; then please contact Gemma at Adecco today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Gemma Partridge