Customer Representatives

New
  • Location
    South Croydon, Greater London
  • Category
    Sales & Retail - Customer Service Executive
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-112021-218607

CUSTOMER MANAGEMENT ADVISOR - PERMANENT




Primary purpose of the role


To administer and control the management of Debt Management accounts and Vulnerable Customers ensuring a high standard of organisation is maintained for effective collection of debt.


To ensure that all Specialised Debt Management procedures and company policies are respected.


To ensure all compliance, targets, objectives and quality standards are respected and monitored. To cover the Collections Administrator role as and when required during periods of absence. To deputise for the Specialised Management Coordinator as and when required to do so



This role is offering the whole package. Work is office based (office is based in Redhill)


GREAT PUBLIC TRANSPORT LINKS NEARBY THE OFFICE / PARKING ON SITE.


Responsibilities



  • Management of customer accounts, ensuring arrears management complies with all regulatory

  • and collections policy.

  • Liaise with internal departments and external third parties e.g., Citizens Advice Bureaus,

  • customer guarantor etc. to ensure repayment of arrears.

  • Achieve set targets and work as part of the team to fulfil client service level agreements and key

  • performance indicators.

  • Help prepare monthly MI and statistics.

  • To assist in the following areas:

  • General Collections

  • Fleet Collections

  • General Administration

  • Manage all queries and complaints.

  • Ensure accounts have been fully worked in line with general collections and End of Contract

  • procedure prior to transfer to Recoveries.

  • Ensure all TCF and Forbearance policies and principles are respected at all times.


Knowledge & Experience



  • Managing conflict - takes action to reduce anger or frustration in colleagues and clients; manages disagreements with tact and diplomacy

  • Persuading and Influencing - influences the course of conversations; guides the conversation to a desired endpoint; uses compelling arguments; uses different approaches to interact successfully with others

  • Negotiating - negotiates well with those inside or outside the organisation by a variety of approaches; explores a range of possibilities for all parties. Promoting a find a way culture

  • Analysing - probes for further information to clarify vague or confusing issues; finds out more about a situation or issue with the use of follow-up questions; identifies and uncovers problems

  • Teamwork - relates well to other team members, adapts to the team and builds team spirit, makes others aware of information that may be useful to them


****Incentives****



  • Monthly bonuses

  • Career Progression plan - Advisors can earn up to 26,500

  • 26 days holiday - pro rata to start date

  • Private medical insurance

  • Pension - employer pay's up to 10%

  • Access to staff car park (first come first served basis)

  • Employee Assistance programme

  • Employee car ownership scheme


Further Information



  • Permanent Role

  • Ongoing support and development

  • Monday to Friday 8am - 5.30pm (37 hours FT)

  • Huge successful client

  • Office work - based in Redhill


Please APPLY TODAY WITH AN UP TO DATE CV and someone will be in touch soon.











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To speak to a recruitment expert please contact Feisal Salemahamed