Customer Serivce Administrator - Evenings

  • Location
    Kettering, Northamptonshire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We have an excellent opportunity to join an established company based in Desborough.

This is a contract role for Maternity cover role, initially for a fixed for six months

Salary: £19,000

Hours: Monday to Friday 2pm to 10pm

Your duties will include:

  • Order entry - You would be responsible for a large volume of data entry of customer orders.

  • Market/Key Account management - Managing a market and/or a set of key accounts, being responsible for all aspects of running the account, ensuring that orders are despatched in line with SLAs.

  • Customer communication - Interacting on a daily basis directly with customers, sales execs and agents, via the telephone and e-mail

  • Query resolution/reporting - Responsible for answering e-mailed and phoned queries focusing on status and progress of orders, stock availability, and outstanding back-orders, and running associated reports accordingly, both scheduled and on an ad-hoc basis as required.

  • Preparation of electronic data - You will be submitting data to customer B2B sites where required, in line with agreed SLAs to allow the delivery and receipt of orders into customer DCs.

You will have the below skills/experience:

  • Excellent communication skills, both verbal and written

  • Strong IT skills

  • Be able to work on own initiative

  • Excellent organisational skills

  • The role will require knowledge of MS Office

  • You must be committed to working 2pm - 10pm

    We would require a self-motivated candidate who is comfortable working within a small team (5 team members after usual office hours), with an aptitude for learning.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jacky James