Customer Service Account Handler

  • Location
    Loughborough, Leicestershire
  • Salary
  • Category
    Industrial & Manufacturing and Production - Food, Drink & Tobacco
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

I have a new opportunity for a Customer Service Account Handler to join a global FMCG company, currently working from home.

£12 per hour

Full time

6-12 month contract

Currently working from home but may be required to go into the office for meetings once open.

There may be the requirement for individuals to be flexible with regards to working occasional weekends and bank holidays

The Role:

  • Progress daily customer orders placed from input through to dispatch

  • Identify order variance to forecast or customer norms to assess impact on total company stocks and take appropriate action to safeguard supply on a broader basis

  • Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer

  • Resolve delivery issues both short and long term through communication with haulier and distribution team

  • Control order conformance to correct lead time and price card rate for customer

  • Contribute metrics, issues and action resolution through the daily CMOS and weekly returns meetings and escalate any un-resolvable issues


  • The jobholder should be computer literate and whilst knowledge of Atlas (SAP), BW, Excel and Word would be advantageous it is not essential.

  • Qualifications - A level or Equivalent with background in Customer Service, or graduate level or equivalent with no experience.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Jade Dunn