Customer Service Account Manager

  • Location
    Peterlee, Durham
  • Salary
    £ 18000 - £ 22000 / Year
  • Category
    Sales & Retail - Customer Service Executive
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco Sunderland have an amazing opportunity to join a large, well established company as a Customer Service Account Manager on a permanent basis based in Peterlee. My client offers a very competitive salary which is dependent on experience and will range between £18-22,000 p.a. There is also a bonus scheme in place.

The working hours are 8.30 a.m. - 5.30 p.m. Monday-Friday.

The role of Customer Service Account Manager is to develop and maintain relationships with key customers via telephone and email, and process customer orders and queries. You will need to be an Experienced Customer Services professional with a minimum of 2 years' experience in a similar role.

You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.

You must be proficient at the use of computerised systems and be able to use Microsoft Office programs.

My client prides themselves on their high levels of service and they believe that the quality of the relationship with the customer is at the heart of that service.


  • Respond to incoming contacts from customers via telephone, website and email

  • Maintain and further develop relationships with existing customers

  • Accurately determine the order needs of customers

  • Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries

  • Work with team members to ensure all customer needs are covered

  • Work with external Sales staff to help process their quotations, orders and queries

  • Undertake products training as and when required

  • Process information via our computerised order processing and accounts system

  • Create presentation documents in relation to orders/quotations using Microsoft Office programs

  • Maintain accurate records of contact, project requirements and customer requirements

Responsibilities & Capabilities

  • You should have competence in the use of computers and especially Microsoft Office programs

  • You should be an effective communicator and ensure the customer's needs are accurately managed

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kirstie Hudson