Customer Service Admin

  • Location
    Smethwick, West Midlands
  • Salary
  • Category
    Office and Secretarial - Administrative Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Advisors / Admin

Pay Rate £11ph - paid weekly

Based in Smethwick

Monday - Friday ( 8am-4pm & 9am-5pm ) No weekends - 37.5 hours a week!

Role Summary:

This is an excellent opportunity to work for a huge distribution company based in Smethwick, in their customer service team supporting on managing a customer mailbox on general enquires. This company pride themselves on their customer service & first-time resolution with their customer.

  • Acting as the first point of contact to both internal and external customers

  • Managing outgoing telephone calls/queries where necessary

  • Managing customer e-mails to both SLA and Quality standards.

  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

  • Maintain detailed and accurate records of actions taken to support the incidents resolution

  • Maintain clear communication lines in line with company guidelines

  • Identify major incidents and escalate where required

  • Monitor all outstanding tickets

Essential / Minimum Criteria:

  • Solid and clear experience in providing 1st class customer service

  • Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to create new letters, use spread sheets to capture and store data in a clear and logical manner.

  • Ability to communicate with people at all levels (from end user to client).

  • Ability to take ownership of incidents

  • Willingness to provide flexibility with shift rota patterns, as required by the business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Javina Marshall