Customer Service Administrator

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 19000 - £ 21000 / Year
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

I have a fantastic 1 year fixed term contract due to continued growth at Computershare in South Bristol BS99 6ZZ - Please check location is suitable before applying. Free bus travel to and from the city centre provided as well an on site gym, restaurant and cafe.

I have immediate starts available.

The Customer Service Administrator acts as one of Computershare's frontline brand ambassadors and is responsible for servicing requests received through a variety of service channels from either Computershare's corporate clients or their individual account holders.

Key Accountability's

1. Respond to a wide variety of customer enquiries providing exceptional levels of customer service, ensuring a high level of accuracy and adhering to SLA's

2. Maintain customer accounts following set processes and guidelines

3. Process customer transactions adhering regulatory requirements and ensuring a high degree of accuracy

4. Working within data protection guidelines to ensure customer data is protected from errors and unauthorised access.

5. Delivery a wide variety of administrative tasks to provide an effective service to a range of internal and external customers

6. Identify opportunities for continuous improvement

7. Carry out User Acceptance Testing for system changes

Skills / Experience and Competencies

Educated to A level or equivalent.

Prior customer service experience is advantageous but the following profile and skill elements are required:

* Professional and courteous approach to customer service

* Excellent verbal and written communication skills

* Reliable with excellent time management skills and the ability to deal with conflicting priorities

* Able to display initiative and ownership, whilst understanding limits of own authority

* Ability to work within a team

* Energy, Drive and Enthusiasm

* Excellent attention to detail

* Strong literacy and numerical skills

Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme.

As a global company, Computershare celebrates the diversity of our people and we welcome applications from everyone.

At Computershare, we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Jago Davey