Customer Service Administrator - Chelmsford

  • Location
    Chelmsford, Essex
  • Salary
    £ 20000 - £ 23000 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Customer Service Admin - Chelmsford

Hours - 8.30-5 PM Monday - Thursday 8.30 - 4 PM Fridays

Location - Central Chelmsford

Salary - £21000 - £23000

Free Parking

Responsible for handling quotations and orders in accordance with the Company's procedures, liaising with the customer regarding price and delivery, working with all internal departments to establish availability of stock, production capability and transportation requirements as well as external field sales in order to ensure customer satisfaction.


  • Speaking to customers on the phone, taking orders and enquiries.

  • Processing orders and enquiries received by phone, fax and email. These must be dealt with promptly and to the satisfaction of the customer.

  • All sales orders received must be entered onto the computer system.

  • Order confirmation must be given to the customer where required and any further details agreed must be logged for future reference.

  • To input and amend orders on the sales order computer system as well as the processing of credit notes.

  • Liasing with all departments: Technical, Production and Field Sales and communicating any relevant issues such as prices, information and enquiries etc.

  • To carry out general administration duties to ensure an efficient and well-run working environment. These duties involve collating, filing, faxing etc as and when required.

  • To deputise for the Sales Manager if reqd.

  • To undertake any other duties as may reasonably be requested.

  • To cover any holiday and sickness leave if required.

If you are interested in this opportunity, please apply now and someone within the team will be in touch with more information.

Unfortunately, due to the high volume of applications, we can only contact shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebecca Naughton