Customer Service Administrator - Keele

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
    £20,250.00/Year
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    CSA1
  • Category
    Office and Secretarial - Administrator

The primary function of the role is to work within a team environment and be responsible for ensuring that our candidates are compliant to individual client background screening requirements. To carry out specific checks and ensure that screening is complete within strict SLA's.



Salary: £20,250 Per Annum


Fixed Term Contract (FTC) 3 Months


Office Based - must be able to commute to and from Keele.


Full-Time: Monday - Friday 09:00 - 17:30



Key responsibilities include, but are not limited to:



  • Carry out screening checks that fall in to work allocation pool

  • Provide support to candidates throughout the process and ensure they provide accurate data for checks to be completed within SLA

  • Conduct reference checks for candidates and speak to external companies to ensure references fit within compliance standards.

  • Alert Account / Operational teams to any adverse findings within candidate cases

  • Ensure all work is completed within client SLA's and escalate any areas of non-compliance

  • Become a super user on ALX Technology Platform, ensuring full use of automated functionality.

  • Manage and maintain accurate records in accordance to client requirements

  • Collation of audit pack for submission to client

  • Provide reporting and statistical data as appropriate.

  • Ensure own activity demonstrates company values and complies with ISO9001:2000 /company standards, procedures, and systems.

  • Adopt & demonstrate the company's core values in the delivery of a customer-focused service.



Essential Skills/ Experience:



  • Understanding of Compliance requirements - Visa, DBS, CAA Standards

  • Understanding of Supplier's systems and outsource Partner

  • Computer literate (Intermediate MS-Office skills)

  • Problem solving

  • Customer-facing skills - query handling; assertiveness

  • Ability to work under pressure and unsupervised

  • Good administrative, verbal and written skills. Methodical, meticulous and able to pay attention to fine detail

  • Time Management with the ability to work to tight deadlines

  • Contractual/administration environment

  • Client facing/customer service environment

  • Working in a team environment with an office.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Beth Murray