Customer Service Administrator

  • Location
    Kettering, Northamptonshire
  • Salary
    £ 18500 - £ 19500 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Administrator

Pro-actively manage allocated accounts on a day-to-day basis.

Responsible for the processing of orders & to be conversant with the administration processes for all aspects of Export Customer Services.

Key Result Areas of the job:

Standards - to uphold the standard of Wacoal EMEA Ltd customer services and keep errors to a minimum.

Product/Service - to provide product information to customers and maintain good customer relationships.


To liase with sales management, market supply team, distribution centre and customers directly in order to manage accounts accurately and efficiently with specific responsibility for various countries.

To answer and handle telephoned or written enquiries/orders when required.

To regularly update all markets on stock availability and outstanding orders

To produce all aspects of export documentation, despatching and invoicing as required according to the customer profile.

Participate in the office policy of answering all calls, offering cover on team members' telephones.

To liaise with team leader at all times regarding any internal or external problems, any training required, or holidays.

Attend team meetings as required

To provide cover during periods of absence for other administrators, with responsibility for ensuring that skills and knowledge are up to date.

To carry out any additional reasonable requests as required.

To be flexible and adaptable in line with business demand.

Personal objectives:

Weekly outstanding reports to each market.

On time despatch of orders and invoicing.

Ensure all queries are answered on the same day (E-mail, telephone).

Ensure all orders are processed within 1 day of receipt.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lia Young