Customer Service Administrator

  • Location
    Lewes, East Sussex
  • Salary
    £ 20000 - £ 23000 / Year
  • Category
    Office and Secretarial - General Administration & Clerical
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We are currently recruiting for a Customer Service Administrator for our client based in Lewes. The role is a customer focused position and working within a busy team, within an office environment including administrative and telephone work.

You must drive to be able to get to the location.

The objective of the role is to:

  • Maintaining solid product and application knowledge

  • Taking a proactive approach to managing customer relationships in order to retain business

  • Ensure customer requirements are met by accurately transposing customer orders received via the website, email and telephone within department SLA's

  • Responding to sales orders and customer queries in a chronological order, within company customer response time SLA's

  • Taking customer payments for non-account holders when processing orders

  • Accurately register and record complaint

  • Offering alternatives to out-of-stock items

  • Ensuring each customer receives outstanding service

  • Work towards any targets given

  • Share responsibility for all office and administration duties amongst the team

A full spec will be provided upon application, we can then discuss the role in depth and put your details forward for consideration should you be suitable.

Should you be interested, please do apply today!

By registering with Adecco you will benefit from the support of a dedicated and experienced Recruitment Consultant, have access to variety interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond! We are fully compliant with GDPR and your details will not be forwarded to any external companies without your express permission.

Please note: This position is based in Lewes, please only apply if you are willing and able to work in this location, and have the required skills. All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time-frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines. Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Esther Lambell