Customer Service Administrator

  • Location
    London, Greater London
  • Salary
    £ 23000 - £ 25000 / Year
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-072022-265636
  • Category
    Office and Secretarial - Administrative Assistant

Customer Service Administrator


£23-25k salary


Based - Acton, West London W3


Mon - Fri 9am - 5pm


Immediate start


IT literate essential (MS Office, Word, Excel)



Role:


To provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between the company and customers.



Duties:


* Act as a dedicated point of contact for customers to enhance/build customer relationships


* Manage & respond to all direct customer communication via telephone and email effectively and efficiently


* Collate feedback from drivers / field sales regarding customer issues and report back to Account Manager in a timely manner


* Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner


* Provide high quality account management support inc customer meeting preparation, analytical assessment of activity/risk/service failures.


* Co-ordination and support Account Manager with contractual paperwork in line with company processes


* Manage revenue generation workstreams, liaising with Operations and Service teams with regular publication of revenue & discounting statistics for site to General Manager & Customer Service Manager


* Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager


* Identify key issues/trends


* Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required


* Provide subject matter advice, support and training as required


* Support development of new tools and reports and provide support/advice/coaching to colleagues as required



Skills:


Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team


* Excellent working knowledge of Microsoft Office, Excel


* Excellent communication skills both verbal and written


* Ability to work on own initiative and to deadlines


* Strong analytical skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact James Wolland