Customer Service Administrator ( Metering)

  • Location
    Northampton, Northamptonshire
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

As a Customer Service Administrator in our Settlement team you will use your detective skills to investigate, identify, and resolve third-party and supplier queries whilst delivering an exceptional service.

At Drax, we're at our best when we're proactive, committed, and reliable - and trust others to be the same, so we are open to discussing flexible working so that your hours work for you.

About the role
You will investigate data discrepancies, using your problem solving skills to determine the cause of the issue and how it can be resolved. Taking ownership you will analyse consumption trends and re-bill the customer as required. As part of this you will liaise with external industry bodies and third parties to ensure all issues are resolved while remaining compliant.

About you
Working on a fast-paced team with a busy workload you should be confident in prioritising your workload and using your own initiative to make the best decisions. Ideally you will have a background in customer service with strong admin and communication skills.

Your Development
It's important to speak with your current line manager about your career development and any internal role you are applying for. If you're not quite ready for this role then head to the My Learning section of One Drax where you can find lots of resources and tools to help with your development on the Career Development page on SharePoint.

At Drax, we're at our best when we make sure that people feel genuinely heard. If you're invited to interview with us, we can make reasonable adjustments to our interview process according to your needs.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Ash Miah