Customer Service Administrator

New
  • Location
    Morecambe, Lancashire
  • Salary
    £19,395.00/Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-062021-186804

Adecco Recruitment are currently recruiting for on behalf of our client, a Customer Service Administrator to work in the Heysham/Morecambe area.



Salary: £19,395 per annum
Bonus: Quarterly for CS staff
33 days holiday including bank holidays
Pension Contribution


Working Hours: Monday - Friday 8:30am-5:00pm


We are seeking candidates that have the ability to deliver accurate service whilst maintaining a friendly and professional approach at all times using all appropriate software applications (Excel and SAP)



Main purpose of job:



Ensure that all regulatory and commercially required information is accurately completed and recorded so that customer requirements can be profitably met, on time, in full, first time. Ensuring KPI's and SLA's are maintained throughout all tasks. To take day-to-day responsibility for the efficiency and effectiveness of central administration function and to provide support to all internal stake-holders, including but not exclusive to; Sites, Finance, and Sales, to resolve queries on purchase orders, liaise with suppliers and manage complaints.



Duties/Responsibilities:



1. Ability to deliver accurate service whilst maintaining a friendly and professional approach at all times using all appropriate software applications


2. Supporting the Inquiry process, including the creation and updating of the Material Assessment Questionnaire collating relevant technical data.


3. To receive and accurately input all orders/service requests for all specified sites, adhering to the following procedures: Customer Set-up Procedure, Customer Application Procedure, Quote and Sales Order Procedure. Liaise with relevant departments as and when needed


4. Raise purchase orders in SAP and ensure correct procedures of recharging is adhered to.


5. To take accurate information from customers regarding complaints and enter onto Q-Pulse.


6. To ensure that customer queries are progressed to a satisfactory conclusion, liaising with the appropriate departments. E.g. new enquiry, invoice query, customer account query.


7. Creating producers.


8. Providing relevant paperwork as necessary through normal processing, or on customer request.


9. Facilitating production slot scheduling with all necessary sites, and updating where changes occur.


10. Applying and maintaining rebates.


11. To maintain a friendly and professional working relationship with the Area Sales Managers in a supportive role. To ensure that the Area Sales Manager is kept fully informed of all relevant customer activities and information to enable them to carry out their role effectively.


12. To provide absence cover of team members during sickness and holidays etc.


13. To ensure that general administration is accurately completed or issued on a timely basis.


14. To maintain and update the SAP data base on a regular basis. Adhering to the housekeeping procedure. This includes archiving old data, redundant customers and deleting orders that have not been used.



Other Essential Skills:



  • Good working knowledge of Excel, including data analysis and formatting

  • Planning & Organising

  • Result Orientate

  • Team Player

  • Customer Satisfaction

  • Microsoft office


Desirable Skills:



  • SAP Experience


Please apply now for immediate consideration!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ramona Mulligan