Customer Service Administrator

  • Location
    Nantwich, Cheshire
  • Salary
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Working for a growing company based in Nantwich, my client is looking for a confident, proactive individual to join their busy friendly team.

The aim of the of the position is to deal with customers discrepancies on a daily basis processing all the relevant administration that comes with each case. You will be responsible for your own customer accounts set within a region, liaising with the sales reps, clients and transport team to deal with with issues within a timely manner.

Duties will include:

� To action customer credit and return notes using Sage.

� Answer daily telephone calls inbound and outbound to customers

� Organising replacement goods

� To liaise with our carriers daily to ensure service needs are met

� To accurately record and report transport delivery failures

� Report intent to claim with the carriers and follow up on

� Attending monthly meetings with the Logistics team and transport company to report and discuss areas of service failure

� Data entry onto CRM system

� Recognising improvements that can be made to reduce the number of internal errors at customer level

� Assisting with the daily overflow of orders from the Sales Team

Skills Required

� Previous Customer Service experience necessary

� Confident personality, willing to communicate customer issues to management

� High level of communication skills

� Ability to learn and deal with a variety of processes

� Good IT skills - To include knowledge of Excel

� Good commercial awareness

* Ability to work as a team and help their colleagues when required

� Good telephone manner

� Strong standard for attention to detail is an absolute must

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Sarah Walker