Customer Service Administrator

New
  • Location
    Norwich, Norfolk
  • Salary
    £20,000.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-082022-269758
  • Category
    Office and Secretarial - Administrator

Are you an experienced customer service professional? Then I have the perfect role for you! I am recruiting on behalf of a fantastic client who are looking for a Customer Service Administrator. The perfect candidate will hold excellent administration skills, as well as being confident with customer service and speaking with customers via telephone.


This is a fantastic company to work for, based in Norwich. You will need to be driven, positive, and passionate about delivering positive outcomes; as well as friendly, reliable, and use a collaborative approach. They are looking for a bright, confident individual with great communication skills - if this is you then please keep reading for more information and for how to apply!


Salary and package:



  • Permanent, full-time role

  • Salary: £20,000pa

  • Hours: 37.5 hours per week

  • Shifts: Monday to Friday, 08:45 to 17:00

  • Company events

  • Company pension

  • Discounted/free food

  • On-site parking

  • 24 days of annual leave plus bank holidays


Roles and responsibilities:



  • Taking service calls from business customers and dealing with queries.

  • Ensuring our customers' expectations are met and customers are kept up to date with progress.

  • Ordering materials from our suppliers.

  • Booking in and allocating supplies to the service team.

  • Monthly invoicing.

  • Ensuring system data is tidy and regularly maintained.

  • Assisting with tasks to support colleagues.

  • General office duties.


Key skills and experience:



  • Customer service experience is essential

  • A confident, bright individual with excellent communication skills

  • High attention to detail

  • Professional and keen work ethic


Please call 01473 216203 to apply!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emily Webb