Customer Service Administrator

  • Location
    Peterborough, Cambridgeshire
  • Salary
    £ 19062 - £ 19500 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Customer Service Administrator

Job type: Five days out of seven per week (THIS POSITION DOES INCLUDE WEEKEND WORKING)

Shift: Range of shifts available (9am to 5pm; 12pm to 8pm; 2pm to 10pm; 6pm to 10pm)

Salary: £19,062 to £19,500pa

Location: Oundle, Peterborough

Duties may include:

  • To place customer orders and resolve customer enquiries, primarily by telephone but also by correspondence and email

  • Handle any customer service queries to satisfaction

  • Identify and maximise sales opportunities through cross selling and up selling through a sale-by-service approach

  • Maintain knowledge on products, procedures and policies so a consistent high level of service can be provided to customers across all shifts

  • Identify, resolve, and record customer complaints

  • Working as part of a team to achieve individual and department KPI's and SLA's

  • Other duties as required

Desired Skills:

Experience in customer service is preferred but not essential however you should have the following skills and attributes:

  • Excellent team player

  • Passion for people and customer service

  • Confident telephone manner and PC literate

  • Competent written communication skills via email and other platforms

If you are interested in this position, do not hesitate - APPLY NOW!

Phone - 01733 207 677

*We aim to contact every applicant within 72 hours, however, please call us on 01733 207 677 if you do not hear from us*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joanna Warner