Customer Service Administrator

  • Location
    Preston, Lancashire
  • Salary
    £ 19830 - £ 20000 / Year
  • Job type
  • Industry
    Education and Training
  • External Reference
  • Category
    Education & Childcare - Education Administration

To be the first point of contact for customers and prospective customers providing support and guidance through the entire candidate journey in line with policies and regulatory requirements.


� Provide a friendly and welcoming service at all times, providing price and content details of exams to prospective candidates.

� To actively support new company policies, practises and procedures.

� Follow company's DPA policy when speaking to candidates over the phone when handling personal information.

� To input or cross check data accurately including but not restricted to candidates.

� Record relevant contact with candidates or their representatives using the 'notes' function.

� Act on and raise to a Team Leader, any complaints or feedback received via the phones, e mail or through social media.

� To promote the availability of additional products i.e. Study Packs and Special Delivery for candidates when given the opportunity.

� Review ID documents required for an exam through the ID and registration check product following ID policy.

� Send any and all relevant correspondence i.e. emails and certificate notifications to the correct person's when required.

� Provide information to Centre Managers when necessary.

� Distribute incoming post and messages accurately.

� Organise and maintain documentation and electronic records.

� Use a variety of software packages to produce correspondence and documents, and maintain spread sheets/records/timetables etc.

� Provide assistance to the Management Team as and when required.

� To be responsible for raising any identified training needs to the relevant team leader or manager.

� To make the appointed person responsible for ordering stationery aware of any stock requirements in good time.

� To ensure that the working office is kept tidy and well organised and that personal candidate information is secure.

*This list is not exhaustive you may be required to complete other ad hoc administration tasks as deemed reasonable by the company.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Julie Cameron