� Provide a friendly and welcoming service at all times, providing price and content details of exams to prospective candidates.
� To actively support new company policies, practises and procedures.
� Follow company's DPA policy when speaking to candidates over the phone when handling personal information.
� To input or cross check data accurately including but not restricted to candidates.
� Record relevant contact with candidates or their representatives using the 'notes' function.
� Act on and raise to a Team Leader, any complaints or feedback received via the phones, e mail or through social media.
� To promote the availability of additional products i.e. Study Packs and Special Delivery for candidates when given the opportunity.
� Review ID documents required for an exam through the ID and registration check product following ID policy.
� Send any and all relevant correspondence i.e. emails and certificate notifications to the correct person's when required.
� Provide information to Centre Managers when necessary.
� Distribute incoming post and messages accurately.
� Organise and maintain documentation and electronic records.
� Use a variety of software packages to produce correspondence and documents, and maintain spread sheets/records/timetables etc.
� Provide assistance to the Management Team as and when required.
� To be responsible for raising any identified training needs to the relevant team leader or manager.
� To make the appointed person responsible for ordering stationery aware of any stock requirements in good time.
� To ensure that the working office is kept tidy and well organised and that personal candidate information is secure.
*This list is not exhaustive you may be required to complete other ad hoc administration tasks as deemed reasonable by the company.
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