Customer Service Administrator

  • Location
    Preston, Lancashire
  • Salary
    £ 21500 - £ 22500 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-032022-242164
  • Category
    Banking & Financial Services - Banking & Financial Services

Customer Service Administrator


Upto £21500


Monday to Friday based in Fulwood


The main purpose of the role is to provide an exceptional service to our customers in all aspects of their dealings. You will be responsible for the inbound and outbound telephone support line to intermediaries and the end consumer and deal with all forms of communication from intermediaries and consumers, including but not limited to email, letters and faxes. You will help intermediaries with technical enquires, from product criteria to creation and case updates as necessary and will also deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy and criteria for both consumers and intermediaries.


As a Customer Service Agent, your Key Responsibilities will include:



  • Inbound/outbound support

  • Providing MI reports

  • Liaising with stakeholders

  • Maintaining and developing relationships with customers

  • Administration

  • Working within a team


Key knowledge, skills and experience:



  • Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

  • Ability to multi-task and manage own workload in a fast paced environment.

  • Experience of working within a telephone based customer service led environment with inbound and outbound calls.

  • Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

  • First class communication skills, both written and verbal.

  • Handle all enquiries in a professional, positive and prompt manner.



Most of all we look for people who display and work around the core values of our business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Julie Cameron