Customer Service Administrator

  • Location
    St Albans, Hertfordshire
  • Salary
    £ 16000 - £ 18000 / Year
  • Category
    Office and Secretarial - Office Junior
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-022019-50398

Customer Service Administrator
St Albans
£16,000-£18,000
Mon-Fri 9.00am-5.30pm
Permanent



  • Checking through invoices received from our main supplier & comparing them to the back order manager.

  • Checking orders are correct & ready to ship on the system.

  • Asking for physical stock checks with our warehouse department.

  • Adding & setting up new customers to the system.

  • Working out shipping costs with our logistics team.

  • Checking tracking details daily.

  • Ensuring orders are processed, stock arrives within expected timescales and any delays are dealt with appropriately.

  • Building relationships with customers and keeping in regular contact to keep them updated with their orders through daily updates and regular communications.

  • Updating and sending individual back order reports to customers as required.

  • Arranging for customers to make payment where necessary. Sending payment links if they do not have a credit account with us.

  • Liaising with Purchasing to order stock and request updates on lead times for outstanding stock.

  • Communicating with the Build Department to ensure all production orders meet the required date/deadline for the customer.

  • Keeping Sales up to date with their customers' orders.

  • Working with Logistics and Warehouse Departments to ensure orders are dispatched correctly with attention to any special requirements.

  • Processing direct shipment orders.

  • Processing SOR (Sale or Return) orders.

  • Asking customer's for required information such as confirmation on delivery charges, delivery address' & any warranty details.

  • Assisting with travel arrangements for meetings/event


please apply today and Georgie will phone you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Georgie Bronti